20 JANUARY 2022, it is with a huge amount of pride that we announce Essential Insurance has won the Feefo Platinum Trusted Service award for a third time - an independent seal of excellence that recognises businesses for delivering exceptional experiences, and going above and beyond, as rated by real customers.
Essential Insurance was one of the first companies to win the prestigious Platinum Trusted Service award and so to be presented this again for a third consecutive year is testament to our commitment and dedication to delivering high levels of service to all our customers. This award is reserved only for those businesses that exceed expectations, provide a consistently excellent service, and dedicate themselves to acing their customer experience year after year. A badge of respect, this accreditation remains unique, as it is based purely on the interactions with real customers and all reviews are verified as genuine, so the accreditation is a true reflection of a business’ commitment to outstanding service.
Essential Insurance has over 3000 5-star reviews - in 2021 achieved an average customer service rating of 4.9 out of 5.
Congratulating Essential Insurance on winning a Platinum Trusted award once again, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.
I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
Essential Insurance has proven that once you set the bar to the highest level, it is possible to maintain those exceptionally high customer service standards, year after year, whatever the challenges that are presented.”
Rob White, Director of Essential Insurance commented: “I am enormously proud of the whole team here at Essential Insurance and we’re gratified to receive this distinguished Platinum Trusted Service award from Feefo. Without doubt the last couple of years has been an extremely difficult time for everyone, however throughout these tough times, our team has upheld their strength, focus and commitment to delivering the highest quality of service and our verified ratings have spoken for themselves. This award recognises how hard the whole team at Essential Insurance has been working continuously for our customers and demonstrated that collectively we remain dedicated to placing customer service at the forefront of our business and I’m looking forward to 2022 and raising the service level bar once again”.