Essential Insurance is proud to announce that it has been awarded the Feefo Platinum Trusted Service Award for the seventh consecutive year. This accolade highlights the company’s strong commitment to delivering excellent customer experiences.

The Platinum Trusted Service Award is Feefo’s highest honour. It recognises businesses that consistently maintain outstanding service over multiple years. Importantly, since the Platinum category was introduced, Essential Insurance has achieved this recognition every year.

Built on Verified Customer Feedback

The award is based entirely on verified customer reviews, making it a true reflection of the company’s service quality. Additionally, Essential Insurance has now collected almost 6,000 reviews. It maintains an impressive average rating of 4.8 out of 5 across Feefo and Google, demonstrating the trust customers place in the company.

Thanks to Our Customers and Team

Congratulating Essential Insurance on this year’s achievement, Tony Wheble, CEO at Feefo, said:

“It is a privilege to celebrate companies like Essential Insurance that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Essential Insurance isn't just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”

Shaun Watkins-Wilson, New Business Director at Essential Insurance, added:

“Receiving the Feefo Platinum Trusted Service Award for the seventh year is a true reflection of the dedication and professionalism of our team. This recognition is based entirely on verified customer feedback and highlights the trust and confidence our clients place in us. We remain committed to listening to our customers, understanding their needs, and continuing to deliver the personal, high-quality service that keeps them and their families protected.”