We understand everyone’s unique. That’s why we offer a service that is tailored to the needs of our customers looking for life insurance – a personal service designed to provide the help, advice, and support that our customers truly value.
But don’t just take our word for it – you can read here what a few of our customers have said about us.
- No pressure or pushy sales talk.
“Very Informative and easy to talk to. Having dealt with a few other providers recently, it was very nice to not be pushed or feel pressured into buying other products that we did not want at this time. Also, the level of cover provided in the policy is much better than similar priced cover from other providers. Overall very pleased and would certainly use Essential again in the future.” Benjamin Bennett via Feefo, September 2019.
We’re focussed on what's best for our customers and our aim is to find our customers a policy that meets their needs. We put our clients first, we listen carefully as our customers explain their situations, and recommend the products that best fit their needs. Our goal is to provide the right advice and right cover, at the right price - we strive for an outcome that's right for the customer.
- I will give them 10/10.
“Very helpful, also very knowledgeable. I would recommend my experience with Essential Insurance." Stephen Howard in Yorkshire via Feefo, September 2019.
We are dedicated to delivering a unique service and exceptional customer experiences. We use several customer satisfaction feedback tools such as Feefo (the independent feedback engine) to ensure we are meeting expectations and achieving high levels of satisfaction. Through Feefo, feedback is requested from every customer, in 2019 Essential Insurance has an average service rating of 4.9/5 and we're not far from achieving 2000 five star rated reviews. Earlier this year we were proud to receive the Feefo Gold Service award for a fourth consecutive year – an independent seal of excellence that recognises businesses for delivering exceptional service, as rated by real customers.
- Expert life insurance advisors.
“I would definitely recommend Essential Insurance. Very helpful advice from a friendly and knowledgeable advisor." David Cooper in Catterick Garrison Via Feefo, September 2019.
We have an experienced and competent team of experts offering no-obligation advice. We’re trained to quickly identify and understand our customers’ needs and we provide each customer with advice on the type of policy that will best suit their circumstances and budget. We wholeheartedly put our customers first, and this includes investing in and nurturing the people who serve our customers, whose expertise and skill is developed by rigorous training and appropriate professional development.
- Very informative and helpful.
“The gentleman from Essential Insurance was extremely informative and offered great advice with regards to my options. I was happy to have everything explained as the various levels of cover can be very confusing. However, he left me feeling confident and assured that I had chosen the correct insurance for my family’s needs." Trusted Customer via Feefo, September 2019
We do all the hard work for our customers. We search and compare policies from our specially selected panel of UK insurers, handpicked to ensure we get our customers a policy to meet their needs – and we’ll explain all the options clearly because we know our customers are looking for someone to help make the process of buying life insurance easy and straightforward.
- “Outstanding service” from your own dedicated advisor.
“Richard was extremely helpful - he listened to our requirements and clearly outlined the options Essential Insurance could offer. He automatically filled us with confidence and was extremely patient throughout the whole process of selecting and purchasing new mortgage life insurance." Vince Lewington in Essex via Feefo, September 2019.
We’re passionate and focused on delivering high levels of customer satisfaction because long-lasting relationships are built on trust and positive experiences. Outstanding customer outcomes lead to satisfied and loyal customers and repeat business. From initial contact to after-sales service, each of our customers gets a dedicated advisor to provide straightforward, personal, swift service and an experience that is smooth and consistent.
Essential Insurance | 0800 612 8005
All customer reviews originally published by Feefo a trusted provider of ratings and reviews, presenting genuine customer opinion. To read more please click here.